Manulife Complaint Consultant Role

Join Manulife as a Complaint Consultant, a vital role in the Canadian Complaints Office. This hybrid position focuses on regulatory support and handling complaints across Canada.
In this critical role, you will work closely with legal and compliance teams while managing complaints and responding to regulatory inquiries. Your strong skills in formal communication and experience with regulators will be essential. Bilingualism in English and French is highly desirable, especially for candidates in Québec, ensuring effective support for clients in various provinces.
Key Responsibilities:
• Collaborate with key stakeholders in compliance
• Handle regulator requests through phone and written communication
• Collect and review information for complaint cases
• Write formal regulatory responses
• Support reporting on complaint files
Requirements:
• Proven experience with written communication
• Background in compliance roles preferred
• Familiarity with working...