JOB SUMMARY:
Provide concierge service to our customers, going beyond standard support to provide a highly personalized, proactive and comprehensive experience for key accounts. Anticipate needs, offer tailored solutions and build deep, trusting, lasting relationships.
JOB RESPONSIBILITIES:
Lead Initiatives to improve communication and customer satisfaction for assigned product segmentCommunicate with all internal departments on priorities and risk factors to understand specific customer needs.Review and provide input on inventory issues and SLOBMaintain and manage relationships with warehouse team, carriers, vendors, and customers for a better coordination. Proactive communication is always needed including after office hours and weekendsFinding creative solutions to problems such as: Ship short noticeReschedule shipmentsFilling shipments with different p...