Manufacturing and Services Senior Specialist Quality Services Product Complaints KL Hub

Job title : Manufacturing and Services Senior Specialist Quality Services Product Complaints KL Hub

• Location: Petaling Jaya, Malaysia.
• Hiring Manager: M&S Services, Lead Quality Services - Product Complaints, KL Hub.

About the job

Handle and process product technical complaints in compliance with regulatory, QMS, and GxP requirements, ensuring accurate documentation and timely training completion.

Use Korean language expertise to translate and assess complaints while coordinating with cross functional and regional/global stakeholders for investigation and resolution.

Act as a regional hub by triaging complaints, managing urgent regulatory cases, engaging complainants, and ensuring compliant closure or escalation.

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system –...