Manager Solution Adoption
Waystar • Lehi, Utah • Posted July 08, 2026
About the Role
ABOUT THIS POSITION
This Manager position reports to our Director of Solution Adoption and has responsibility for leading a team of Solution Adoption Consultants and Technical Solution Specialists who are accountable for managing the on-boarding experience for new and existing Patient Payments clients in the Ambulatory healthcare space. The goal of the position is to ensure client satisfaction and predictable results.WHAT YOU'LL DO
Build high performing team focused on projectmethodology, delivering predictable, repeatable projects and revenue based on forecast
Develop a bench of individual performers to support our growth plans
Understand and support the client project success criteria and metrics
Conduct weekly team meetings
Attend to team's emergency requestsor client escalationswhen necessary
Proactivelymonitorclients to keep satisfaction ata high level
Ac...