Manager, Service Quality

This position directs and supports process strategy, and is a process architect, process engineer, educator, coach, and auditor. The work ranges from consulting with internal and external customers, service delivery teams, and management to assess the current environment, systems, processes, and culture to formulate strategic process plans to help the region achieve performance excellence; designing detailed and systemic implementation plans, solutions, and executing them according to agreed objectives; and delivering customized education, quality control programs to foster ownership, leadership, proficiency, collaboration, and teamwork and to secure the agreed performance results and strengthen customer relationships. This is a proactive position whose success depends on forward-thinking opportunities and solutions to differentiate APL Logistics in the 3PL industry. Leadership includes communication (internal and external), problem resolution, customer and team escalation, point, a...