Manager, Patient Experience (Lead, Service Quality & Volunteer Management)

Job Openings Manager, Patient Experience (Lead, Service Quality & Volunteer Management)

Reporting to the Head, Corporate Communications & Partnerships, you will lead a synergistic team that cultivates a culture of service excellence, focusing on collaboration, continuous learning, and innovation to provide patients with the best experience.

• Develop and implement strategies and processes to elevate the patient experience across all touchpoints, including inpatient, outpatient, and community care, involving staff and volunteers.
• Create and manage volunteer engagement programs that enhance their role in improving patient experience and overall care quality.
• Utilize patient feedback from surveys, complaints, and compl...