Manager of Customer Engagement Port Hawkesbury
TD • port hawkesbury, town of port hawkesbury • Posted July 04, 2026
About the Role
Become the Manager of Customer Engagement at TD Canada Trust located in Port Hawkesbury, Nova Scotia. Lead a talented team focused on delivering outstanding customer experiences and ensuring adherence to TD’s policies.
As a key leader in customer experience, you will mentor your team and address escalated customer concerns. Your responsibilities include maintaining branch operations, monitoring workflows, and supporting staff in delivering high-quality service. If you’re passionate about customer satisfaction and have leadership skills, this is the perfect role for you.
Key Responsibilities:
• Provide mentorship for team development and customer service
• Administer compliance with scheduling and branch guidelines
• Engage with One TD partners for customer solutions
• Support resolution of escalated complaints
• Coach team in enhancing customer interaction techniques
Requirements:
• Undergraduate degree or more ...
As a key leader in customer experience, you will mentor your team and address escalated customer concerns. Your responsibilities include maintaining branch operations, monitoring workflows, and supporting staff in delivering high-quality service. If you’re passionate about customer satisfaction and have leadership skills, this is the perfect role for you.
Key Responsibilities:
• Provide mentorship for team development and customer service
• Administer compliance with scheduling and branch guidelines
• Engage with One TD partners for customer solutions
• Support resolution of escalated complaints
• Coach team in enhancing customer interaction techniques
Requirements:
• Undergraduate degree or more ...