Manager, IT - UC Telephony
Community Health Systems • Franklin, TN • Posted June 02, 2026
About the Role
**Job Summary**
The Manager of UC Telephony provides operational leadership and team management for the organization's unified communications telephony services, with primary responsibility for Cisco Webex Calling (or equivalent cloud/hybrid UC platforms). This role combines technical oversight with people management to ensure reliable, secure, and high-performing telephony operations, including voice calling, emergency services (E911), call admission control, and location-based features. The Manager leads the UC Telephony team in delivering consistent service, optimizing integrations, managing day-to-day operations, and aligning capabilities with enterprise communication needs and user experience goals. The Manager partners closely with Network Engineering, Security, DevOps/IT Operations, Contact Center teams, and Business stakeholders to maintain a resilient, compliant, and cost-effective UC telephony environment.
**Key Responsibilities:**
+ Lead and develo...
The Manager of UC Telephony provides operational leadership and team management for the organization's unified communications telephony services, with primary responsibility for Cisco Webex Calling (or equivalent cloud/hybrid UC platforms). This role combines technical oversight with people management to ensure reliable, secure, and high-performing telephony operations, including voice calling, emergency services (E911), call admission control, and location-based features. The Manager leads the UC Telephony team in delivering consistent service, optimizing integrations, managing day-to-day operations, and aligning capabilities with enterprise communication needs and user experience goals. The Manager partners closely with Network Engineering, Security, DevOps/IT Operations, Contact Center teams, and Business stakeholders to maintain a resilient, compliant, and cost-effective UC telephony environment.
**Key Responsibilities:**
+ Lead and develo...