Manager – Global Customer Care
Smith+Nephew • Kharadi, Maharashtra • Posted July 12, 2026
About the Role
Job Title - Manager - Global Customer Care
Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.
Are you ready to lead a global team and shape the future of customer care? We’re looking for a driven and dynamic Manager - Global Customer Care team in Pune, India. Managing service delivery, driving continuous improvement initiatives, overseeing SLAs and governance, and managing transitions. This is an exciting opportunity to play a key role in shaping the future of our Global Customer Care operations. You will be part of a growing, dynamic team, have access to development opportunities, and contribute to continuous improvement within our global operations. We offer competitive compensation and benefits, and a collaborative work environment designed for growth and success.
What will you be doing?
Order Management and Processing –