Manager, Fraud Management

Job Purpose

• To assist Head Fraud & Authorization in managing and day to day operations.
• To lead the Fraud team (Issuing & Acquiring) to achieve operational efficiency guided by procedures and agreed SLA.
• Committed to meet SLA speedily and accurately with no compromise to quality and control (e.g. investigation SLA, monitoring etc.)
• To manage expectation and liaise with other parties (internal departments, regulator, mediation bureau, legal etc.) while abiding to regulation and SLA.
• To be able to offer solutions and guidance to the team on day to day jobs’ issues / challenges.
• Manage reporting for internal and external parties related to investigation and monitoring cases.
• To ensure reported figures are correctly reported and submission adhere to the timeline. Provide recommendation with written memorandum on cases for negotiation, inclusive case with negligence or goodwill basis.
• To immediately ...