Manager, Emergency Repair Services
Hub Group • Oak Brook, Illinois • Posted June 19, 2026
About the Role
ESSENTIAL JOB FUNCTIONS: Manage a team responsible for timely and cost-effective resolution of roadside breakdowns and idle equipment issues across the HUB network. Effectively communicate with drivers, account managers, M&R managers, and operations support to obtain necessary information, and coordinate with appropriate vendor(s) to carry out repairs for roadside breakdowns and idle equipment issues in a timely and efficient manner. Monitor the status of repairs and promptly address any issues that cannot be resolved by team members, while providing necessary assistance to ensure repairs are completed in a timely and efficient manner for roadside breakdowns and idle equipment issues. Collaborate with relevant parties to investigate the cause of failure, determine responsible party, and identify any possible re-bill opportunities to customers or outside motor carriers. Proactively identify and escalate recurring issues to the relevant site/term...