Manager, Customer Support | MNC Tech Group | Petaling Jaya

Company overview

Join a leading MNC Tech services Group in their team based in Petaling Jaya. Great learning opportunity and career progression lies ahead with their fast-growing team undergoing business diversification.

The new role

Reporting to the COO, your role is to lead and engage the team to achieve high customer satisfaction and win customers over as promoters in both a B2B/B2C environment. You are required to identify new tools and technologies to better serve customers via phone, email, social media, live chat, etc. Be part of the agile team to establish service levels for the department, develop and implement methods to record, assess, and analyze on-going customer feedback in order to create a frictionless experience for the customers throughout the user journey. You will also recommend or acquire updates and expansions to technology, equipment and policies that may improve customer service and retention.