Manager, Customer Service - AirBorn Connectors Business Unit

Your Job

As the Manager of Customer Service, you will build and lead a high‑performing, customer‑facing organization supporting aerospace and defense customers with rugged connectors, cable assemblies, and interconnect solutions. You will be accountable for order management, technical customer support, and aftermarket and repair services while strengthening long‑term customer relationships.This role requires a deep understanding of aerospace and defense supply chains, regulatory requirements (ITAR/EAR, DFARS), and ruggedized interconnect products. You will partner closely with Sales, Engineering, Operations, Quality, and Supply Chain to improve on‑time delivery, reduce cycle times, and deliver an exceptional customer experience.

Our Team

You will lead a customer service organization of approximately 8–20 direct and indirect reports across customer service, order management, technical support, and aftermarket/repair functions. The team works cross‑functionally w...