Manager Client Management (FMCG)

Job Summary

• Manage client accounts to ensure smooth client business integration and drive business growth of clients
• Managing operating departmental budgets and costs
• Accountable for net sales/EBIT/headcount responsibility, where applicable

General Responsibilities

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Develop business and marketing plans in coordination with clients to achieve overall business objectives and profitability
• Gather and report client operational results in comparison to KPIs set in the service level agreements
• Explore any opportunities of new products or product expansion; manage the contract renewal process
• Take necessary actions to resolve clients' operational issues/service complaints
• Manage and schedule business communications and business review mee...