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Responsibilities:
Propose and implement MIS frameworks to provide senior management with monthly performance analytics and strategic insights.Utilize data to identify operational bottlenecks and develop analytical solutions to ensure the team meets internal KPIs and regulatory timelines.Lead departmental projects aimed at automation and digital transformation, specifically implementing RPA for manual processes.Drive the transition of manual restriction processes for KYC non-compliance into seamless, automated AMLCT workflows.Maintain a robust Quality Assurance (QA) framework to ensure all AML assessments and reviews maintain 100% adherence to Bank Negara Malaysia (BNM) standards.Oversee the AML Caller Team to ensure high-quality customer engagement during KYC refresh cycles and outreach.Lead and mentor a multidisciplinar...