Malaysia | Customer Service & Quality Control Officer

As the Customer Care and Quality Control Officer , you will lead daily efforts to ensure exceptional support for EXO Travel guests during their journeys and be the front-facing support for on‑ground guests and agent partners for any operations issues.

Applicants must have legal right to work in Malaysia.

Responsibilities

• Customer Service Issue Resolution & Guest Support
  • Handle escalated guest issues and customer check‑in phone calls, including in‑country and post‑trip complaints, providing practical and timely solutions to ensure satisfaction.
  • Lead the coordination with local travel suppliers to address complex or high‑priority disruptions promptly.
  • Use Tourplan to recheck arrivals, pickups, customer details.
  • Act as a key leader on the Customer Care team by assisting with strategic planning, reporting, and operational oversight.
  • Assist review processes and reports to support daily team...