Major Incident Manager

TEKsystems • London, England • Posted June 23, 2026
About the Role

A leading Investment bank are hiring a Contractor (VP-level) Major Incident Manager to lead the end-to-end management of high-severity technology incidents across complex, regulated environment. You will command incidents from detection through restoration, ensure crisp executive communications, drive cross technology recovery and influence decisions that that have a direct impact on operational stability
Key Responsibilities:
Incident Command and Service Restoration
Lead and coordinate Major Incidents across infrastructure, application, middleware, cloud, EUC, network, identity, data and third parties.
Establish incident command structure (team roles, bridge calls, comms structure), ensure clear ownership, decision-making and rapid triage.
Drive restoration by coordinating technical SMEs, vendors, and operations teams; remove blockers and manage dependencies
Maintain operation discipline: timelines, actions, risks, and decisions are...
        