Maintenance Coordinator

9 months contract with a Local Authority Job Title: Maintenance Coordinator Job Purpose To provide an efficient and customer-focused repairs coordination service for over 5,000 council-owned homes. The role is responsible for diagnosing repairs, scheduling maintenance works, monitoring repair orders through to completion, and ensuring residents receive excellent customer service throughout the process. Key Responsibilities Diagnose repair requests raised by residents and internal/external stakeholders. Schedule repair works efficiently to maximise trade productivity and service delivery. Manage repairs cases from initial report through to completion, ensuring compliance with council policies and procedures. Monitor and update repair orders, closing completed jobs and removing duplicate or unnecessary orders. Keep residents informed of repair progress and provide excellent customer service. Liaise with operatives, contractors, residents, and colleagues to ensure timely completion of rep...