Mac Help Desk Support L2

Mac Help Desk Support L2

12-month onsite contract in New York, NY (10010)

Pay up to $50/hr. (No PTO and No Paid Holidays)

We are looking for a skilled and resourceful Helpdesk Support Specialist to join our IT support team, providing technical support and issue resolution in an Apple Mac environment. This role is responsible for troubleshooting basic IT issues, managing service requests, and ensuring timely resolution or escalation of incidents to higher-level support teams. The role will handle a variety of support tickets; the team typically handles around 1,000 tickets per month, using FreshService ticketing, and collaborate internally via Slack. The ideal candidate will have deep Mac desktop expertise, solid experience with device management, security tokens, identity management, and the ability to troubleshoot complex technical problems independently.

Key Responsibilities:

• Serve as the first point ...