Luxury Spa Operations Lead – Guest Experience & Revenue

SOFITEL in Dubai is seeking a Spa Supervisor to oversee daily operations ensuring high guest satisfaction and service delivery. The role involves supervising spa reception and guest service teams, ensuring compliance with standards, and handling guest complaints professionally.

The ideal candidate holds a degree in Hospitality Management or related field, with 2-3 years experience in a luxury spa environment. Responsibilities include promoting upselling, monitoring performance, and training staff.