Luxury Client Experience & Engagement Manager

Client Engagement & Experience Manager

Position

Position title: Client Engagement & Experience Manager

Reporting To: Store Director

Assist the Management of Grand Atrium and sales team in the development, implementation, and management of customized clienteling-related activities and objectives. This will include involving all stakeholders to a positive cycle for performance improvement and innovation, creating a strong clienteling mindset and the most desirable client experience.

Job responsibilities

Responsibilities

• Interact and build relationships with clients ensuring their needs are being met while visiting the store
• Contribute to the definition of the clienteling action plan and coordinate its implementation at store level with the objective to grow retention, elevation, cross-selling and recruitment
• Support the Store Director in strengthening a client-centric cul...