Loyalty Specialist

Job Description

Black & Grey HR is partnering with a leading retail group in Saudi Arabia to recruit a customer-focused Loyalty Specialist to support the execution and enhancement of customer loyalty and engagement initiatives across the organization.

The Loyalty Specialist will play a key role in driving customer retention, increasing member engagement, and supporting CRM and loyalty campaigns through data-driven insights and operational excellence. This position works closely with cross-functional teams to deliver a seamless omni-channel loyalty experience across digital and in-store touchpoints.

Key Responsibilities:

- Support the execution and optimization of loyalty programs, including rewards, promotions, member benefits, and engagement initiatives.
- Assist in developing and implementing targeted CRM and loyalty campaigns to increase customer retention and purchase frequency.
- Monitor loyalty program performan...