Lounge Host

Role Introduction

Reports to: Lounge Supervisor

In order to become one of the world’s greatest service brands, service excellence is at the heart of our core brand value proposition.

As the Lounge Host, you will play a crucial role at the lounge by demonstrating to our customers the 3 key brand values of ‘Thoughtful’, ‘Progressive’ & ‘Can-do Spirit’, making all the moments of truth memorable by understanding the voice of our customers and ensuring top-notch lounge experience.

Key Responsibilities

Deliver excellent service to customers with warmth and professionalism and in accordance to company and leagal standards relating to service, food safety, health and safety

Present menus and demonstrate a thorough understanding of food and beverage items while ensuring customers are seated comfortably

Monitor customer satisfaction throughout their stay, engaging with them to gather feedback and addressing any concerns as needed

Bid f...