Logistics Executive

NSL OILCHEM WASTE MANAGEMENT PTE. LTD. • singapore, singapore • Posted June 24, 2026

About the Role

Job Description:
  • Manage large number of incoming calls. Directly work with customers by answering product and service questions; furnishing information about other products and services; process orders and prepare delivery documents; correspond with and go the extra miles to fulfill customer’s needs to ensure customer satisfaction.
  • Resolve product or service problems by clarifying the customer's complaint; determine the cause(s) of the problem; discuss and propose solution; execute and follow up to ensure satisfactory closure.
  • If problem was complicated or systemic, to elevate and redirect the issue to the appropriate team or department for resolution.
  • Documentation and maintenance of customer records and operation details:
    • Keep detailed customer records and update customer records after each interaction (such as compliment, complaint and feedback) with that customer.
    • Assist the Sales and Marketing Team in boosting sales...