Location Support Center Lead

MANTECH  seeks a motivated, career and customer-oriented Location Support Center Lead to join our team in Herndon, VA . In this role, you will lead a team of IT support professionals handling incident response, network installations, and project management. As LSC Lead, you’ll use ITIL-based processes to manage and resolve incoming incidents and requests. Your team provides daily Tier 1–2 support for IT infrastructure and mission applications, including issue identification, troubleshooting, and installation.

Responsibilities include, but are not limited to:

• Leading a team with a diverse range of skillsets engaged in providing all aspects of IT Operations support and delivery providing coverage from 6:00 AM to 6:00 PM.  The required shift is Monday through Friday 7:00 AM to 3:30PM. As manager, you will be required to have flexibility to assist both early and late shifts as needed.
• Utilizing ITIL-based processes to manage...