Lloyds Banking Group Customer Support - Canterbury

You'll start your journey in one of our branches, providing face‑to‑face support to customers. While you'll handle some everyday banking tasks, the heart of this role is helping people through important moments—offering reassurance, guidance and practical support. This can include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You'll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You'll also recognise opportunities to connect customers with the right products and services, grow into other roles across the Group, and potentially support customers by phone, online, or through channels like web chat, video or social media.

Responsibilities

• Provide face‑to‑face support to customers at our branches.
• Handle everyday banking tasks while offering reassur...