Live Chat Agent
The Brick • edmonton, ab • Posted May 25, 2026
About the Role
Is this job for you?
Do you believe in putting the customer first?
Are you a team player and do you have an incredible sense of leadership?
Are you motivated by achievement goals?
The Brick is actively seeking to expand our Customer Experience Team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience with our high energy team.
*** THIS IS NOT A REMOTE POSITION ***
Responsibilities
Offer courteous and personalized service to our vast clientele by communicating with them via chat, email, ticketing system or telephone
Process requests for product returns, price matches, warranties, etc.
Follow up on orders and any research related to them
Follow up with our warehouse, marketing, or product content teams as needed
Remain vigilant in the face of potential fraud
Manage several tasks at once
Qualifications
Ability to promote e...
Do you believe in putting the customer first?
Are you a team player and do you have an incredible sense of leadership?
Are you motivated by achievement goals?
The Brick is actively seeking to expand our Customer Experience Team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience with our high energy team.
*** THIS IS NOT A REMOTE POSITION ***
Responsibilities
Offer courteous and personalized service to our vast clientele by communicating with them via chat, email, ticketing system or telephone
Process requests for product returns, price matches, warranties, etc.
Follow up on orders and any research related to them
Follow up with our warehouse, marketing, or product content teams as needed
Remain vigilant in the face of potential fraud
Manage several tasks at once
Qualifications
Ability to promote e...