Limousine Customer Care Agent (Night Shift - English Speaking Required) - On Site

Company Description

ReallTime is dedicated to building strong customer loyalty by genuinely caring for each customer interaction. The team focuses on proactively anticipating customer needs and delivering customized solutions that are timely and reliable. Services are provided with a personal touch, ensuring every customer feels heard and valued. ReallTime offers a supportive environment where customer care professionals can grow their skills and contribute to a high-impact service culture.

Role Description

The Limousine Customer Care Agent (Night Shift - English Speaking Required) is a full-time, on-site position based in Lahore. In this role, the agent will handle inbound and outbound calls and messages from limousine service customers, assist with bookings and schedule changes, and provide accurate information about services and policies. The agent will manage customer inquiries and complaints, coordinate with drivers and dispatch teams to resolve i...