Level 2 Technology Support Specialist

Alcala Consulting is a long-established IT support and cybersecurity firm serving clients across Southern California. We’re seeking a reliable and personable Level 2 Technology Support Specialist who can confidently troubleshoot in Windows, macOS, and Linux environments, communicates effectively, follows established processes, and consistently delivers an excellent client experience.

This role is ideal for someone seeking a long-term career in MSP support—not for those looking to use it as a fast-track into DevOps, cloud engineering, or SOC work. We invest heavily in training and expect a stable, long-term fit.

What You’ll Do
Technical Responsibilities

• Troubleshoot and resolve Level 2 issues across Windows, macOS, and Linux • Close 8 to 10 tickets per day
• Support Microsoft 365, Azure AD, and common SMB infrastructure
• Diagnose network issues (DHCP, DNS, VLANs, VPNs, Wi-Fi)
• Configure and deploy desktops, laptops, and small offi...