Level 2 Support Analyst – Finance Support at Deloitte

Confidential • Ghana, Ghana • Posted June 10, 2026

About the Role

A leading Global Client seeks qualified professionals to join their team. The Firm differentiates itself from other call centres. The work culture encourages high performance in delivering distinctive service, and the Rewards and Recognition programs encourage taking initiative.


Technology Support team expects people to work with minimum supervision, think out of the box, make quick decisions, provide attention to detail and be ready for change.

Job Description

Role Responsibilities:


We are seeking a Level 2 Support Analyst to be responsible for the following:

  • Follow established process, procedures and APRs while maintaining compliance

  • Being an identified subject matter expert in one or more application support areas (SWIFT, DTE, Finance Applications)

  • Working to resolve escalated tickets by working with customer and support teams to identify a resolution through subject matter expertise within various L2...