Level 2 End User Support Specialist — Escalation Expert

Mapal Group, located in Mexico City, is seeking a Level 2 End User Support Specialist to enhance their customer support function. This role requires proficiency in managing escalated technical issues and improving support processes.

Ideal candidates will have experience with SaaS support, strong communication skills in English and Spanish, and a proactive approach to complex problem-solving. Join a dynamic team focused on delivering exceptional customer experiences.