Learning Support Officer (French Speaker) | HR Shared Services

Generic Responsibilities:

• Provides comprehensive administrative support for the effective delivery of training and learning programs, with a strong focus on client satisfaction (both learners and training managers).
• Reports on activities and the achievement of defined KPIs.

Specific Responsibilities:

• Assists in coordinating administrative tasks related to training programs, with a focus on ensuring client satisfaction, including scheduling, materials preparation, and participant communications.
• Collaborates with internal stakeholders (e.g., training managers, internal trainers, trainees) to contribute to the successful delivery of learning programs, with a strong emphasis on meeting client expectations.
• Supports the training managers in monitoring and reporting on the achievement of key performance indicators (KPIs) related to training activities.
• Maintains ac...