Learning and Quality Manager | Crowne Plaza Kathmandu Pulchowk
IHG • Nepal, Nepal • Posted May 05, 2026
About the Role
At Crowne Plaza Kathmandu Pulchowk, we believe in the beauty of balance, where contemporary elegance, purposeful service, and meaningful connections come together. Nestled in the vibrant heart of city, our new upcoming hotel offers 175 thoughtfully designed rooms, exceptional dining destinations, rejuvenating wellness spaces, and versatile venues for inspired meetings and events.
**A little taste of your day-to-day:**
Every day is different, but you’ll mostly be:
+ Designing and delivering impactful training programs to enhance team performance, guest service, and adherence to brand standards.
+ Monitoring departmental training plans, guest feedback (like Guest Love and HeartBeat scores), and conducting quality audits to identify improvement areas.
+ Partnering with department heads to tailor learning initiatives, support onboarding, and drive continuous development through structured coaching and feedback.
+ Managing training resources, including th...
**A little taste of your day-to-day:**
Every day is different, but you’ll mostly be:
+ Designing and delivering impactful training programs to enhance team performance, guest service, and adherence to brand standards.
+ Monitoring departmental training plans, guest feedback (like Guest Love and HeartBeat scores), and conducting quality audits to identify improvement areas.
+ Partnering with department heads to tailor learning initiatives, support onboarding, and drive continuous development through structured coaching and feedback.
+ Managing training resources, including th...