Lead Specialist, CX, PE, P&B
dsm-firmenich • Shanghai Minhang, China • Posted July 01, 2026
About the Role
**Job Title** : Customer Experience Specialist
**City, Country** : Shanghai, China
This is a great opportunity to shape how customers experience our business every day. As a Customer Experience Specialist, you will be the primary point of contact for customers, ensuring smooth order fulfilment, timely communication, and effective issue resolution. Working closely with cross-functional teams, you will help turn customer feedback into continuous improvement opportunities while strengthening long-term customer relationships. Your work will directly contribute to delivering a seamless and outstanding end-to-end customer experience.
**Your key responsibilities**
+ Serve as the primary point of contact for customers, handling daily inquiries, order processing, and issue resolution with timely updates
+ Collaborate with Planning, Logistics, Quality, and Commercial teams to ensure smooth order execution and service performance
+ Build strong customer r...
**City, Country** : Shanghai, China
This is a great opportunity to shape how customers experience our business every day. As a Customer Experience Specialist, you will be the primary point of contact for customers, ensuring smooth order fulfilment, timely communication, and effective issue resolution. Working closely with cross-functional teams, you will help turn customer feedback into continuous improvement opportunities while strengthening long-term customer relationships. Your work will directly contribute to delivering a seamless and outstanding end-to-end customer experience.
**Your key responsibilities**
+ Serve as the primary point of contact for customers, handling daily inquiries, order processing, and issue resolution with timely updates
+ Collaborate with Planning, Logistics, Quality, and Commercial teams to ensure smooth order execution and service performance
+ Build strong customer r...