Lead, MyAllianz & Customer Digital Transformation

Allianz Malaysia • kuala lumpur, kuala lumpur • Posted June 22, 2026

About the Role

  • Lead and manage customer digital platforms including portals, mobile apps and digital engagement ecosystems.
  • Drive customer experience (CX), self-service capabilities, personalization, digital adoption, and operational improvements across digital channels.
  • Identify and implement AI, analytics, automation, API, and emerging technology opportunities to enhance customer engagement and business outcomes.
  • Develop and execute digital product roadmaps, governance, delivery tracking, and performance monitoring initiatives.
  • Collaborate with stakeholders across business, distribution, marketing, operations, IT, data, compliance, and external partners to align digital initiatives with organizational objectives.
  • Manage project delivery activities including planning, execution, risk management, quality assurance, SIT/UAT, deployment, and operational readiness.
  • Analyze customer behavior, market trends, competitor landscape, and ...