Lead, IT Operations Governance Change, Incident & Asset

Introduction

In this role, you'll bring structure, consistency, and accountability to IT operations. You'll build and manage key programs that keep IT running smoothly — Change Management, Incident Management, and IT Asset Management. Your work ensures clear, reliable processes that keep systems stable and ready for production.

Required Skills & Qualifications

• 7 years in IT Operations, IT Service Management, or IT Governance with leadership accountability.


• Proven success building, enforcing, and governing Change, Incident, and Asset Management programs.


• Experience leading CAB/ECAB, Ops Reviews, Incident Response, Quarterly Internal Audits (Asset Mgmt).


• Strong ability to command large-scale incidents, manage responders, and communicate effectively at the executive level.


• Hands-on experience with Freshservice, PagerDuty, Jira, and Confluence.


• Deep understanding of ITIL v4...