Lead Customer Operations Manager

Royal Mail Group • bury saint edmunds, england • Posted July 01, 2026

About the Role

Job reference number  Lead Customer Operations ManagerSalary starting from £45,888 plus potential 10% bonus, 25 days annual leave and generous pension     Full time PermanentBury St Edmunds DO, Bury St Edmunds, IP32 7YY    At Royal Mail we deliver more.   About Us We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.   Shift Pattern 5 days between Monday to Saturday, 07:00 - 15:12, with a rolling day off. Flexibility will be required to meet the needs of the unit.    The Role As Lead Customer Operations Manager, you’ll be responsible for leading and developing a team of Custom...