LA Industrial Scanners Specialist Support Engineer

Datalogic • Monte San Pietro, Emilia-Romagna • Posted June 23, 2026

About the Role

Job Description


The role supports the Level 3 Technical Support organization by managing complex customer escalations and developing project‑specific software solutions for Logistic Automation systems.


The role represents an important growth opportunity for engineers who want to deepen their technical expertise in real customer environments, steadily increase ownership, and act as a technical bridge between customers, support teams, and development functions.

Key Responsibilities


Technical Escalation Management

  • Support the handling of complex technical escalations coming from customers and Field Engineers, progressively taking increased ownership based on experience

  • Analyze software malfunctions in production environments to identify root causes and propose corrective actions

  • Contribute to the definition and implementation of workarounds or stabilizing solutions under guidance when needed
    • ...