L1 Support Specialist - Pos

Since ****, Shiji has evolved from being the premier network system supplier in China to becoming a multi-national technology company providing software solutions and services for enterprise companies in the hospitality, food services, retail, and entertainment industries.With 70+ offices worldwide and 4,000+ employees, and Shiji Americas launching in ****, we are growing by leaps and bounds.Come join us and be a part of a dynamic global organization where together we can revolutionize the hospitality software market!
**Job Summary**:The Level 1 (L1) POS Support Specialist will serve as the first and primary point of contact for our Point of Sales (POS) customers, providing level 1 support, ensuring prompt resolution and exceptional service.This role will involve managing support tickets in accordance with established Service Level Agreements (SLAs), guiding customers through troubleshooting, prioritizing issues, and escalating complex issues when necessary.The L1 POS Support Sp...