Junior Technology Consultant

Job Description

TechConnect is seeking a Junior Technology Consultant to join our team in Grand Rapids, MI.
As a Junior Technology Consultant, this person will be expected to implement computer hardware & software projects, perform basic technology troubleshooting, follow security best-practices, and quickly learn about new technology solutions in order to effectively support TechConnect clients. This role will work closely with the TechConnect Technology Team.
The position is full-time (40 hours per week), with a starting salary range of $45,000 - $60,000 (depending on experience and skills).

Role Duties and Responsibilities

Provide general technology support for multiple clients using Emails, Remote Support tools, Telephone, and Ticketing System.

Collaborate with teammates using various communication platforms and escalate issues when appropriate.

Diagnose, troubleshoot, and solve technology issues ac...