Junior Support Engineer
EPAM Systems, Inc. • guadalajara, guadalajara • Posted June 10, 2026
About the Role
**Responsibilities**
- Log, categorize, and initially assess incidents
- Address requests or direct them to appropriate teams if further intervention is needed
- Track and oversee the resolution progress of all active incidents to guarantee prompt service restoration
- Communicate regularly with users to update them on the status of their issues
- Handle and resolve incidents not earmarked for other specialized resolution teams
- Verify issue resolution and officially close incidents once resolved
- Identify recurring problems and work with problem management teams to strategize solutions
- Regularly update the Knowledge Base to incorporate new solutions and insights
**Requirements**:
- Bachelor’s Degree in Computer Science or a related discipline
- A minimum of 6 months of experience in a Support Engineer role
- Exceptional verbal and written communication capabilities
- Ability to manage a high volume of requests while remaining resilient under ...
- Log, categorize, and initially assess incidents
- Address requests or direct them to appropriate teams if further intervention is needed
- Track and oversee the resolution progress of all active incidents to guarantee prompt service restoration
- Communicate regularly with users to update them on the status of their issues
- Handle and resolve incidents not earmarked for other specialized resolution teams
- Verify issue resolution and officially close incidents once resolved
- Identify recurring problems and work with problem management teams to strategize solutions
- Regularly update the Knowledge Base to incorporate new solutions and insights
**Requirements**:
- Bachelor’s Degree in Computer Science or a related discipline
- A minimum of 6 months of experience in a Support Engineer role
- Exceptional verbal and written communication capabilities
- Ability to manage a high volume of requests while remaining resilient under ...