Junior Service Coordinator

Unifiedpost Group • Kontich, Flanders • Posted June 25, 2026

About the Role

About the job

Mission

The Service Coordinator at Banqup Group is the operational pivot point of the Service Desk. You are responsible for the tactical, short-cycle coordination of day-to-day activities to ensure ticket resolution remains efficient and high-quality. By monitoring performance trends and leading operational service calls, you act as the vital link between daily ticket handling and overall service governance.

Responsibilities 

This is what we expect of you:

  • You will serve as the bridge between Sales/Onboarding teams and the Service Desk.
  • You will be responsible for internal escalations via dedicated group chats.
  • You will lead service calls  focused on short-cycle ticket reviews.
  • You will operate as a specific point of contact for our partners and clients to align on open items.
  • You will coordinate the imme...