Junior Customer Success Manager

Role Mission

The Associate Account Manager will drive an excellent client experience by driving customer satisfaction amongst their portfolio of clients, ensuring that clients day to day needs are met to a high standard by our delivery teams as well as converting satisfaction into revenue, via upsell opportunities and additional services.

Responsibilities

• Manage a portfolio of client accounts
• Build strong, long-term relationships with both office managers, lead tenants and influencers
• Stay on top of the detail of a client’s experience and service from Kitt, paying proactive attention to matters such as service requests, chat messages, health and safety procedures
• Escalate proactively and effectively when clients encounter issues, bringing in Senior Operations Managers and Senior Account Managers
• Hit or exceed KPIs in terms of sending proactive updates to clients
• Drive client retention, satisfactio...