Junior Customer Service Specialist with Spanish

Swarovski • Gdańsk, Pomeranian Voivodeship • Posted June 20, 2026

About the Role

About the job

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As a Junior Customer Service Specialist, you will play a key role in delivering the exceptional experience our customers expect from Swarovski. Your responsibilities include, but are not limited to:

  • Delivering high‑quality, consistent customer support by guiding customers through product selections, promotions, order details, and brand information with clarity and care

  • Responding to chat, email, and phone inquiries within established KPIs, ensuring timely, accurate, and professional communication

  • Resolving customer queries and complaints by actively listening, identifying root causes, selecting appropriate solutions, and ensuring complete resolution and customer satisfaction

  • Maintaining impeccable data accuracy across all systems to support smooth operations and a flawless customer experience

  • Handling sensitive information responsibly, including...