Junior Application Support Analyst

Job Description

• Exposure and experience with monitoring tools such as Dynatrace/ Elastic / Grafana and Prometheus. The incumbent must also have a good understanding of monitoring system software related dashboards. (Advantageous).
• Experience in ITIL Foundation. (Advantageous).
• Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users on cross‑functional platforms and teams.
• Ability to be flexible and capable of adapting and offering support across various departments and product teams.
• Understanding of documenting SOP’s in a software‑related environment.
• Understanding of basic software issues (e.g., SQL queries, frontend bugs) with guidance from senior team members and following standard troubleshooting procedures.
• Basic understanding of SQL for running and modifying queries. Assist with maintaining databases and supporting data integrity...