JIRA Administrator / Tier 1 Support II(Hybrid) - BGC

Location: BGC, Taguig

Work Setup: Hybrid (1x onsite per month)

Schedule: Midshift (3:00 PM – 12:00 MN)

Employment Type: Initial 6-month contract (with possible extension)



Job Requirements

 Bachelor’s degree in computer science, information technology, or related field

 3+ years of experience as a JIRA and Service Now administrator, or similar role

 Proficient in JIRA and Service Now administration, configuration, and customization

 Knowledge of JIRA and Service Now APIs, webhooks, and script runner

 Experience with agile software development methodologies and best practices

 Excellent communication, collaboration, and problem-solving skills

 Ability to work independently and as part of a team



Job Description:



- Manage user accounts, permissions, and roles in JIRA and Service Now

- Create, modify, and optimize projects, workflows, schemes, screens, and ...