ITSM Specialist - Philippines

ITSM Specialist - Philippines

Location: Philippines, Work from home

Job category: Information Technology (IT)

Language: English

Transcom is seeking a hands‑on IT Service Management (ITSM) Specialist to bridge business requirements and technical implementation. The role involves analyzing business needs, designing core ITIL processes, and directly implementing them in our ITSM tool. Strong programming logic, communication skills, and independent execution are essential.

Responsibilities

• Analyze business requirements and design ITIL processes.
• Write custom business rules, functions, and automation scripts (JavaScript preferred).
• Configure and maintain ITSM systems, ensuring clear and thorough documentation.
• Collaborate with stakeholders to capture pain points and document requirements.
• Execute end‑to‑end configurations independently while supporting the team.

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