ITSM Process Owner - Hybrid - BGC - Up to 100K

ITSM Process Owner - Hybrid - BGC - Up to 100K

About the job ITSM Process Owner - Hybrid - BGC - Up to 100K

The Role (Rotating Shift)

• Design and deliver a set of standardized processes across the group to deliver quality business services to achieve consistent results across IT and business technology
• Design and deliver automated workflows for each process
• Drive the reduction of service outages through Change
• Promote self-service through the development of Knowledge
• Expand communication across the group to better inform the end user community with a consistent story using our ITSM tool, Heed, email, and Intranet articles
• Engage with the customer community via outreach programs for technology awareness, knowledge enhancement, and IT communications.
• Drive the development of SMART metrics from the standardized processes to measure quality of service and identify areas which need improvement <...