ITSM Analyst

Saaki Argus & Averil Consulting • Chennai, Tamil Nadu • Posted June 16, 2026

About the Role

Role : ServiceNow - ITSM Analyst (Contract)

Experience: 3 +Years

Location: Chennai, Bangalore, Pune, Hyderabad

Roles and Responsibilities:

  • Strong knowledge of ITIL and ITSM processes (Incident, Problem, Change, Request, Knowledge).
  • Hands-on experience with ServiceNow (preferred) or tools like BMC Remedy, Ivanti, Cherwell.
  • Experience in ITSM modules (CMDB, Discovery, Service Catalog, Reporting).
  • ITIL Foundation certified (or higher).
  • E...