Italian speaking Team Leader - Budapest, Hungary

Sitel • Budapest, Budapest • Posted June 23, 2026

About the Role

Come and work with us.

We are looking for a talented and accomplished Italian Team Leader to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

As a Team Leader in this project, your daily responsibilities will include:

  • Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.

  • Continually review and monitor the work performance of all Advisors against agreed KPIs, instigating appropriate corrective action, and using performance management tools, to manage any shortfall.

  • Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPIs.